IT Support
A single point of contact for all your IT
Fast response, personalised follow-up and guaranteed SLAs — your outsourced IT team at your fingertips.
Fast response, personalised follow-up and guaranteed SLAs — your outsourced IT team at your fingertips.
Our support is designed to minimise your downtime and maximise your productivity.
One phone number, one email address. Our engineers know your infrastructure.
You only pay for time actually used, billed in 15-minute increments. Basic support included free.
If we exceed our service commitments, you receive 1 month of support free — unconditionally.
Basic & Premium support available during business hours. Advanced support is available 24/7.
Choose the level suited to your business criticality.
The monthly fee covers the service-level commitment (response, prioritisation, follow-up). The actual time spent solving your issue is billed in addition, at our standard hourly rates.
Premium plan 300.- / month — level 2 resolution (on-site intervention), 1.5 hours on-site. Travel included within our service area, otherwise billed per the matching zone tariff.
If we exceed our service level commitments, we offer you 1 month of support free. The compensation takes the form of a credit on your next invoice, or a partial refund if you opted for annual payment.
A clear, end-to-end traceable support process.
By email, phone or client portal. Every request receives an immediate tracking number.
Our engineer analyses your request and contacts you within the timeframe set by your SLA.
Remote or on-site resolution depending on the nature of the issue. You are informed at every step.
Sign-off with you, documentation of the intervention and recommendations to prevent recurrence.
Our team is available during business hours. For emergencies, contact your dedicated Premium or Advanced line.
Décrivez votre besoin en quelques lignes — nous vous contacterons au plus vite.