A good IT system needs more than simple installations. It must be monitored, updated and optimised regularly to prevent failures and maximise efficiency.
Dukiwi SA provides continuous maintenance to guarantee the performance and security of your infrastructure, while reducing the risk of unexpected failures. We manage your IT so you can focus on what matters: your business.
Whether it's a server approaching maximum capacity or a missing security update, Dukiwi ensures everything runs optimally — before your employees notice any issue.
From preventive monitoring to corrective repair, we cover the entire lifecycle of your systems.
Anticipate failures before they occur with continuous monitoring. We detect and resolve issues — server at maximum capacity, missing update — before they affect your business.
Regular updates to operating systems, software and firmware are essential for security and performance. Dukiwi handles these updates without interrupting your services, using the latest stable versions.
In the event of an incident, we intervene quickly to minimise impact on your operations. Thanks to our expertise, your systems are restored efficiently — on-site or remotely — to limit downtime.
Dukiwi SA doesn't just react to problems — we anticipate future needs. Regular checks identify obsolete or weakened components for replacement before any costly interruption.
Clear contracts, no nasty surprises. The fixed monthly rate covers all planned interventions.
Clear contractual commitments on response and resolution times.
| Severity level | Essential | Business | Enterprise |
|---|---|---|---|
| Critical — full system outage | 8 business hours | 4 business hours | Custom |
| Urgent — major degradation | Next day | 4 business hours | Custom |
| Normal — limited impact | 2 days | Next day | Custom |
| Low — advice, request | 5 business days | 2 business days | Custom |
| Planned preventive maintenance | |||
| Monthly report | |||
| On-site interventions included | 1×/quarter | Unlimited |
Our technicians are based in French-speaking Switzerland. No shipping delays from abroad — we can intervene on-site if necessary.
Planned interventions are carried out in the evening or at weekends to never disrupt your team during office hours.
Each month you receive a readable report: interventions carried out, estate status, alerts detected and prioritised recommendations.
A fixed monthly fee covers all planned interventions. No more surprise invoices for a forgotten update or unmonitored drive.
Windows, macOS, Linux, VMware, Hyper-V, Azure — our technicians master all common enterprise platforms.
Our contracts are cancellable with 30 days' notice. We prefer to keep you through the quality of our work rather than restrictive clauses.
Partenaire
Dukiwi s'engage à offrir des services informatiques fiables et performants. Pour garantir des backups humains sur l'ensemble de nos services et assurer une continuité sans faille, nous avons établi un partenariat avec IT1585, un expert reconnu du domaine.
Grâce à cette collaboration, nous fournissons à nos clients des solutions informatiques sans interruption, même en cas d'imprévus techniques. Que ce soit pour la gestion de vos infrastructures IT ou la sécurisation de vos données, ce partenariat vous garantit un service de qualité, disponible à tout moment.
Découvrir IT1585We ensure the security, performance and continuity of your systems, so you can focus on what matters: your business.
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