Managed Services

Your IT managed — —
focus on your business

Dukiwi monitors, maintains and secures your IT infrastructure continuously. No more surprise outages, no more undetected vulnerabilities: a proactive IT partner by your side.

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50+SME clients
99.9%guaranteed uptime
<2hresponse time
24/7active monitoring

Proactive IT, not reactive

Most SMEs contact their IT provider when something is already broken. With a managed service, Dukiwi monitors your infrastructure continuously, detects problems before they impact your teams and intervenes preventively.

Result: fewer outages, less wasted time, less stress — and a predictable IT cost every month.

  • Continuous monitoring of your servers, workstations and network
  • Intervention before your team members notice a problem
  • A single point of contact for all your IT
  • Fixed monthly cost, no nasty surprises
  • Compliance and security maintained continuously
Dashboard monitoring IT
Infrastructure monitored
around the clock

Everything your IT needs

Every plan covers all the critical areas of your infrastructure.

24/7 Monitoring

Continuous monitoring of your servers, workstations, network and cloud services. Real-time alerts and proactive intervention before any interruption.

Helpdesk & Support

A ticket, a call, a chat — your employees reach our team directly. Fast resolution of everyday incidents, in your language.

Preventive Maintenance

Cleaning, disk integrity checks, performance optimisation and planned hardware replacement before failure.

Security & Antivirus

Centralised EDR antivirus management, firewall, web filtering and threat detection. Incident response included depending on the plan.

Backup & Recovery

Automated and regularly tested backups. Guaranteed recovery in the event of failure, ransomware or human error — local and cloud data.

Updates & Patches

Planned deployment of Windows, macOS, network firmware and business application patches. Zero unpatched vulnerabilities in your estate.

Licence Management

Inventory and optimisation of your Microsoft 365, Adobe, antivirus and business software licences. No unnecessary costs, no forgotten renewals.

Monthly Reporting

A clear, readable report every month: incidents handled, estate status, security, backups and recommendations. You stay in control of your IT.

Up and running in 3 steps

Switch to managed mode quickly and without disrupting your business.

01

Existing infrastructure audit

We carry out a complete assessment of your IT infrastructure: estate inventory, security analysis, identification of risks and gaps. Free and without commitment.

  • Hardware & software inventory
  • Security analysis
  • Recommendations report
02

Setup & onboarding

Installation of monitoring agents, backup configuration, deployment of security tools and integration of your employees into the helpdesk. Typically 2–5 business days.

  • Silent tool deployment
  • Key user training
  • Backup restore tests
03

Ongoing management

Your IT runs smoothly. We monitor, intervene, update and report to you each month. You focus on your core business.

  • Continuous monitoring & alerts
  • Planned preventive interventions
  • Monthly reporting + annual review

A plan tailored to your size

Price per user/month, excl. VAT. 12-month commitment. Hardware not included.

Essential

For small organisations that want a solid foundation.

CHF 49 / user / month
  • Server & network monitoring
  • Helpdesk Mon–Fri 08h–17h
  • Updates & patches
  • Managed antivirus
  • Daily cloud backup
  • Monthly report
  • 24/7 monitoring
  • Guaranteed SLA

Premium

For organisations with high availability and security requirements.

CHF 129 / user / month
  • 24/7 monitoring + SMS alerts
  • 24/7 helpdesk
  • SLA response <2h
  • SIEM & intrusion detection
  • EDR + MDR (incident response)
  • Immutable backup (anti-ransomware)
  • Full licence & contract management
  • Quarterly review + vCIO

Have specific needs? All our plans are customisable. Contact us for a tailored offer.

An IT partner, not just a vendor

100% Swiss

Team based in Estavayer-le-Lac, French-speaking Switzerland. Your data stays in Switzerland, hosted in an ISO 27001-certified datacenter (Infomaniak).

Certified expertise

Microsoft, Ubiquiti and Veeam certified engineers. We manage the technologies we recommend — no opaque subcontracting.

Full transparency

Access to your client portal in real time: estate status, open tickets, backups, alerts. You see everything we see.

Scalable

2 workstations or 200 — our services adapt to your growth. Add or remove users without cancellation fees, every month.

What our clients say

5.0
1 Google reviews

Entreprise sérieuse, innovante et réactive!
Je recommande vivement sans hésitation

José Carrillo il y a 2 mois

Ready to outsource your IT with peace of mind?

Free infrastructure audit. Personalised offer within 48h. No commitment.

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