Dukiwi monitors, maintains and secures your IT infrastructure continuously. No more surprise outages, no more undetected vulnerabilities: a proactive IT partner by your side.
Most SMEs contact their IT provider when something is already broken. With a managed service, Dukiwi monitors your infrastructure continuously, detects problems before they impact your teams and intervenes preventively.
Result: fewer outages, less wasted time, less stress — and a predictable IT cost every month.
Every plan covers all the critical areas of your infrastructure.
Continuous monitoring of your servers, workstations, network and cloud services. Real-time alerts and proactive intervention before any interruption.
A ticket, a call, a chat — your employees reach our team directly. Fast resolution of everyday incidents, in your language.
Cleaning, disk integrity checks, performance optimisation and planned hardware replacement before failure.
Centralised EDR antivirus management, firewall, web filtering and threat detection. Incident response included depending on the plan.
Automated and regularly tested backups. Guaranteed recovery in the event of failure, ransomware or human error — local and cloud data.
Planned deployment of Windows, macOS, network firmware and business application patches. Zero unpatched vulnerabilities in your estate.
Inventory and optimisation of your Microsoft 365, Adobe, antivirus and business software licences. No unnecessary costs, no forgotten renewals.
A clear, readable report every month: incidents handled, estate status, security, backups and recommendations. You stay in control of your IT.
Switch to managed mode quickly and without disrupting your business.
We carry out a complete assessment of your IT infrastructure: estate inventory, security analysis, identification of risks and gaps. Free and without commitment.
Installation of monitoring agents, backup configuration, deployment of security tools and integration of your employees into the helpdesk. Typically 2–5 business days.
Your IT runs smoothly. We monitor, intervene, update and report to you each month. You focus on your core business.
Price per user/month, excl. VAT. 12-month commitment. Hardware not included.
For small organisations that want a solid foundation.
For SMEs that want complete coverage and a clear SLA.
For organisations with high availability and security requirements.
Have specific needs? All our plans are customisable. Contact us for a tailored offer.
Team based in Estavayer-le-Lac, French-speaking Switzerland. Your data stays in Switzerland, hosted in an ISO 27001-certified datacenter (Infomaniak).
Microsoft, Ubiquiti and Veeam certified engineers. We manage the technologies we recommend — no opaque subcontracting.
Access to your client portal in real time: estate status, open tickets, backups, alerts. You see everything we see.
2 workstations or 200 — our services adapt to your growth. Add or remove users without cancellation fees, every month.
Très professionnel, réactif et toujours à l'écoute. Grâce à son expertise, nos systèmes fonctionnent parfaitement et en toute sécurité. Je recommande vivement ses services à toute entreprise recherchant un partenaire informatique fiable et compétent.
Entreprise sérieuse, innovante et réactive!
Je recommande vivement sans hésitation
Free infrastructure audit. Personalised offer within 48h. No commitment.
Décrivez votre besoin en quelques lignes — nous vous contacterons au plus vite.